Rental information
Rental terms & cancellation policy
Know the cancellation deadline and confirm the rest of your rental agreement before reserving.
Cancellation and refunds
You can cancel your rental for a full refund if you cancel more than 24 hours before the scheduled delivery. Any cancellation within 24 hours of delivery is nonrefundable. If a payment was placed on hold when you reserved the unit, it may take a few days for the released funds to appear in your account. Contact the team directly to cancel and confirm receipt. If your booking has a delivery window rather than an exact time, ask the team to confirm the cancellation cutoff in writing.
Reservation, payment, and deposit
Submitting a quote request does not book equipment or authorize a charge. Before you reserve, the written agreement should state the equipment, site, dates, price, tax, any deposit, and the payment deadline. No universal deposit amount or payment schedule is published here.
Rental periods and renewals
Confirm whether the agreement uses a 28-day period, calendar month, or event package. Record the initial charge, recurring charge, renewal dates, and any notice needed to end or extend the rental. Extensions depend on availability and the revised written terms. A four-week cycle is not a calendar month.
Delivery, placement, and service access
Provide accurate entrance, surface, placement, and access information. Obtain any property or public-space permission needed. Keep the approved approach open for delivery, scheduled cleaning, and pickup. Discuss changed or unavailable access promptly; any additional charges must be explained in the agreement.
Use, care, and damage
Use the equipment as intended and follow its supplied instructions. Do not move, lift, modify, or put construction debris, wipes, chemicals, or other unsuitable material in the unit. Report damage, unsafe conditions, or service concerns promptly. Responsibility for loss, damage, misuse, or repair charges must be stated in the written agreement; this page does not set a standard damage fee.
Cleaning and supplies
The quote should state service frequency, pumping, interior cleaning, consumables, and any water replenishment included. Additional visits or changed use may require a revised price. Keep access available and notify the team when attendance, staffing, or hours increase.
Pickup and ending billing
Request collection directly and confirm the pickup arrangement and billing stop point. Completion of a project does not itself schedule removal. Early pickup does not automatically establish a partial-period refund. Confirm proration, removal charges, and any access-related terms before booking.
Questions about your agreement
Call (903) 230-3880 or email info@longviewportapotty.com before payment if any term is unclear. Keep the approved written quote and rental agreement for the actual equipment, dates, and location.